nyc.gov

I recently attended a Community Board meeting where a representative from the Department of Information Technology and Telecommunications (DOITT) shared one of the newest updates to the 311 Online Services. An online service map, updated daily, shows residents the total amount of complaints made to 311 in any given area. In addition to being able to click on the complaint marked on the map by a yellow circle (relative in size to the amount of complaints per area), you can receive the status of the request.

Using this map, you can search by address, intersection, community board, city council district, or zip code. You may also narrow down the categories by using a pull-down menu to search for topics such as ‘sanitation’ or ‘public safety’. The map keeps information for up to 3 months, or using the advanced settings, data is stored for up to one year.

What’s the difference between a “call” and a “complaint?” Nick Sbordone of the DOITT explained that with a call, there is usually no follow-up required by the city. A complaint usually involves a service request, where the caller’s information and complaint is recorded and an action by one of the City’s Departments will follow.

It may be useful, or at least interesting, to track your own requests, those of your neighbors, or just to remain informed about any particular area’s happenings. Follow this link to search for the East Village’s Community Board 3 district, type in your own address or any intersection, and stay updated with what’s up in your area!